Terms & Conditions

Product Colours


Please be aware that while we have done our utmost to represent the fabric colours accurately on the fabric swatch windows, some colour variation may occur i.e. shades may appear slightly lighter or darker.  Every care is taken with product images, but we cannot guarantee accurate colour reproduction either via computer screen or printed matter.

Refunds


If for any reason you are unhappy with your purchase, you can return it for an exchange or refund, providing it is returned within 14 days from receipt (28 days for overseas customers) and is ‘as new’ and suitable for resale.  Please contact us by email: nicky@suburbanturban.com , (this is the quickest way to contact us) or call us on 01306 640123 (UK) / +44 1306 640123 (international), before returning any goods, so we can prepare a speedy refund on receipt of goods. You can use the return address on the postage label/original post bag (suitable for both UK and international customers.)

Return Policy


Please return unwanted items to us second class post (UK) or international airmail (EU / rest of world). You can use the original mailing bag. Covering your address and indicating the return address on the main postage label. Please place a copy of the invoice in the parcel and note your return / exchange request. Don't forget to request a certificate of posting. As soon as we receive it we will email to confirm receipt / refund / exchange.

The cost of the item will be refunded in full, less any postage costs.  We recommend you return goods to us via second-class post and request a certificate of posting, enclosing the original purchase receipt.  The item is the customer’s responsibility until it reaches us.  The cost of returning the item is also that of the customer.

Skincare


Apologies for any inconvenience caused, but we cannot refund on skincare items purchased, due to reasons of hygiene.

Suburban Turban also advises that if you are under medical supervision, it is important that you discuss any side effects of your treatment and possible adverse reactions to certain skincare products with your medical team. Your medical team must resolve questions that you might have about the use of specific products whilst in treatment.  Suburban Turban make no representations, express or implied warranties or endorsements regarding the products selected here.  We have acted in good faith on information supplied to us by the manufacturers concerned and cannot guarantee that the products selected will be suitable for all.

Faulty items


If the item you received is faulty, please email us at nicky@suburbanturban.com , quoting your order number, address, details of the product and the nature of the fault and whether you require a replacement or a refund. Suburban Turban will then advise you on what to do next.  You have 14 days from receipt of the faulty item to return it to us.

Incorrect items


If the item you received is not what you ordered, please email us at nicky@suburbanturban.com , quoting your order number, address, details of the product you originally ordered and what you received and whether you require a replacement or a refund.  Suburban Turban will then advise you on what to do next. 

Damaged items


If an item arrives damaged please notify us immediately by email nicky@suburbanturban.com , otherwise responsibility cannot be accepted for credit or replacement.  This does not affect your statutory rights.

Order Cancellation


Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for items from Suburban Turban within 14 days, for a full refund.  Please do so in writing via email.  Your order will then be followed up to confirm whether despatch has all ready happened.  If it has you will need to return this item before the refund is credited back to you, less postage costs.

Ordering


Products can be purchased from Suburban Turban using all major credit cards (except American Express) and PayPal.  A purchase confirmation will be sent direct to you by our secure payment gateway provider.

You will also receive an order confirmation from the Suburban Turban website via the e-mail address supplied, once your payment has been received by us.  Confirmation emails will NOT include any personal financial information other than the amount paid for the product.  Receipt of this email confirmation does not indicate acceptance of the order by Suburban Turban.  When your order has been processed by Suburban Turban, you will be notified of dispatch via email.

Prices


All prices displayed are in pounds sterling.  Suburban Turban products will have the price clearly indicated and we make every effort to ensure that prices are correct.  In the event that a price is incorrect we will inform you of the correct price and give you the opportunity to cancel your order.

Prices are correct at time of publishing and supersede any other published prices pre-dating this.  All prices and special promotions are subject to product availability and may be changed at any time.  Delivery charges are clearly added to the order form.  Please ensure that you include these in the total order price to pay, to avoid delays in processing your order.

Every attempt has been made to accurately describe and represent the headwear on this site. However, this incorporates information supplied by our designers as to fabric specifications etc.  Suburban Turban will act as quickly as possible when informed of mistakes, to correct any misleading information.  We reserve the right to make such corrections.

VAT


If you are experiencing significant hair loss because of a medical condition, you can qualify for exemption and purchase many of our items VAT free. This applies to items that we manufacture ourselves i.e. that have been designed and manufactured expressly for the purpose of hair loss wear.  Unfortunately we cannot offer this exemption on 'standard items' such as scarves and winter felt hats i.e. items that have not been designed or adapted for hair loss. The system will work out which items to exempt and to apply VAT to, and will let you view your order before committing to buy. A valid health declaration must be registered with your customer account and updated each time you purchase from us to qualify for VAT exemption.  This data may be verified at a later date.

Shipping & Delivery


Every effort is made to ensure that products on the Suburban Turban website are in stock and can be quickly despatched.  We will contact you at the earliest opportunity if we find an item you have ordered is temporarily out of stock.  In this event, we will inform you of when the item will next be in stock, refund any monies or try to supply an alternative.  We will advise you of the anticipated delivery time at this time.  Our aim is to despatch goods by 'first class' UK or equivalent international post services (some of which will be tracked / signed for), subject to stock availability.  We aim to deliver all orders received in not more than 8-10 working days, and in the majority of cases sooner.

Contacting Suburban Turban


Suburban Turban will endeavour to respond to all customer email enquiries within one working day.  Sometimes email responses can be delayed by general Internet traffic or not accepted by your email provider, i.e. viewed as junk mail or your mailbox may be full.  If you have not heard from us within 2 days please contact us again with a secondary trusted email address and we’ll endeavour to sort out the original query as quickly as possible.

Payment Methods
Payment can be made by all major credit cards (except American Express) through our payment gateway and PayPal is also accepted.

Data Protection


SuburbanTurban.com does not sell buyers’ information to any third parties.  We only use your personal information in the following ways:
- to deliver your order
- to answer any queries or complaints
- to provide information on new products, special promotions etc.
- to analyse and review our own products and services
- in correspondence with customers
- as and when required to by UK law or in connection with legal proceedings
 

Copyright


The design and content of the Suburban Turban website, catalogue and any other marketing collateral, is protected by copyright.   Modifying, copying, distributing, transmitting, displaying, reproducing, publishing, or creating derivative works from them without our prior written consent is prohibited.



Privacy Policy


Personal Information


We gather information from our customers in order to handle orders, deliver products and services, process payments, communicate with you about orders, products, services, update our records and generally maintain your accounts with us. We receive and store any information you enter on our website or give us in any other way. We use the information that you provide for such purposes as responding to your requests, improving the website, and communicating with you. We do not store any financial information on our clients.

Does www.suburbanturban.com share any of the information it receives?


We appreciate the sensitive nature of information our customers share with us and we do not sell or share this information for commercial gain.

Access and circulation of information


We employ other companies and individuals to perform functions on our behalf. Examples include providing marketing assistance, website maintenance, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. They must also process the personal information in accordance with UK's Data Protection Act. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We operate SagePay as our payment collection method and therefore harness all of the recognised security measures it employs in collection and transfers of monies. If you have further concerns about your information you can email nicky@suburbanturban.com

What About Cookies?


Cookies are alphanumeric identifiers that transfer to your computer's hard drive through your web browser to enable our website system to recognise your browser and to allow certain features on the website to work properly e.g storage of items in your Shopping Basket between visits. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. We recommend that you leave Cookies turned on whilst viewing suburbanturban.com. If you block or otherwise reject cookies, you will experience reduced functionality of the site. For instance you will not be able to proceed to Checkout, or complete any action beyond the ‘Sign in’ function to proceed with your order. If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.